U-Work · AI-assisted candidate screening
AI recruiter: from hundreds of calls to a recruiter-ready shortlist
A voice AI workflow contacted candidates, structured qualification data, and kept the CRM current so recruiters could focus on the most relevant people.
Process figures
The client
U-Work.
U-Work is a licensed recruitment agency specialising in truck drivers and mechanics from the EU. It works with logistics businesses in Ireland and other EU countries, covering the journey from candidate search and selection to presentation and onboarding.
The challenge
Where the process breaks.
High-volume recruitment creates a large first-contact layer: initial calls, repeated attempts, experience and language checks, notes, transcripts, and CRM updates. Recruiters need a reliable way to identify who deserves human attention first.
- Repetitive qualificationevery new candidate required the same questions about experience, skills, English, availability, and interest.
- Follow-up loadunanswered calls created repeated work across phone and SMS rather than a single clean handoff.
- CRM consistencyconversation results, transcripts, qualification notes, and stages had to stay aligned for the next recruiter action.
- Human decisionthe team needed prioritisation without delegating the final hiring decision to AI.
The build
What we shipped.
Zore connected U-Work’s CRM with a telephone AI recruiter built on Retell AI. When a candidate entered the CRM, the workflow could call, ask vacancy-specific questions, transcribe and analyse the conversation, save a structured result, update the stage, and recommend the next human contact.
- CRM-triggered outreacha new candidate record could start the qualification workflow without a recruiter manually initiating every call.
- Vacancy-specific conversationthe telephone agent asked the approved questions and captured the candidate’s answers in a consistent format.
- Structured CRM handofftranscript, qualification result, stage, and recommended priority were saved for the recruitment team.
- Controlled follow-up sequencewhen a candidate did not answer, the workflow could retry, send SMS, or change the stage across a sequence of up to five contacts.
How it worked
A clear handoff, step by step.
- 01CRM trigger
a candidate enters the agreed vacancy stage and the workflow prepares the first contact.
- 02AI qualification call
the agent asks approved questions and records evidence from the conversation.
- 03Assessment and sync
answers are compared with vacancy criteria; the transcript and structured result return to CRM.
- 04Recruiter handoff
the team receives a prioritised next action while final decisions remain human.
Evidence boundary
From an undifferentiated queue to structured human follow-up.
Recruiters do not need to begin by calling hundreds of candidates. The workflow organises the repetitive first-contact layer and gives the team a smaller, already assessed set of people. Final hiring decisions remain with the recruitment team.
Where the pattern fits next
The workflow beyond this case.
- 01Lead qualification
- 02Inbound request handling
- 03Repeat sales follow-up
- 04Other high-volume first-contact workflows
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